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Data processing

Understand how business data is handled

When a business uses MyAppointments, it decides what client and operational information to enter and why it is needed. This guide explains practical questions to review alongside the Privacy Policy and your own legal obligations.

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Know your role and purpose

Your business is responsible for choosing the information it collects, establishing a lawful purpose, keeping it accurate, and limiting staff access. MyAppointments processes account and service data to provide the application.

Collect only what you need

Configure forms and free-text fields for the minimum information required for the service. Avoid collecting special-category or regulated data unless you have assessed the requirement and confirmed the product is suitable.

Review suppliers and transfers

The application relies on service providers for functions such as hosting, authentication, email, and payments. Contact us for current information needed for your supplier review before relying on a particular residency or transfer requirement.

Retention, access, and requests

Set an appropriate retention approach for your records, review staff access when roles change, and contact support if you need help understanding available export, correction, or deletion workflows.

Ask for the documents you need

Privacy and contractual requirements vary by business and jurisdiction. Email us before onboarding if you need to review processing terms, subprocessors, security details, or a specific contractual commitment.

Useful next steps