Keep messages tied to bookings
Build reminder communication around the service, client, date, and time in the appointment record.
WhatsApp reminders
WhatsApp appointment reminders connected to your diary
Use a familiar client channel without copying appointment details between your calendar and messaging tools.
A connected workflow, not another isolated tool
MyAppointments supports WhatsApp as part of its reminder workflow. That means reminder communication can follow the booking information already held in your diary, alongside email and SMS options.
Why it matters
Less fragmented admin around every appointment
Meet clients in a familiar channel
Use WhatsApp where it suits your audience while retaining other reminder options.
Avoid repetitive copying
Reduce the need to retype booking details into a separate manual message for each appointment.
How it fits together
From setup to daily use
Start with the rules of your service, then let MyAppointments carry that structure through the client and team workflow.
- 1
Connect the channel
Complete the WhatsApp setup required for your business account and MyAppointments configuration.
- 2
Choose the reminder workflow
Set the communication around upcoming appointments using the available reminder settings.
- 3
Monitor the appointment
Keep booking changes and client details in the central diary used by your team.
Questions
Frequently asked questions
Does WhatsApp setup require configuration?
Yes. WhatsApp business messaging requires channel configuration; the application provides settings for the supported WhatsApp workflow.
Can I also use email or SMS reminders?
Yes. MyAppointments supports email, SMS, and WhatsApp reminder options so you can choose what fits your process.
Are WhatsApp reminders a substitute for client consent?
No. You remain responsible for using client contact details appropriately and following the applicable messaging and privacy requirements.